Warranty Information

Our products are covered by guarantees that cannot be excluded under applicable consumer laws. In addition to your statutory rights, Evolution Mats provides a 12-month warranty for all products used for personal household purposes starting from the date of purchase.

If the product is found to be unusable upon receipt or if there is a major fault, you have the option to receive a full refund via the original payment method or a replacement product. In the case of a minor failure, Evolution Mats may choose to repair the product or provide replacement parts. Alternative solutions can also be explored to ensure satisfaction for both parties.

While many spare parts are readily available, some may need to be ordered from our suppliers on your behalf. Typically, most ordered parts arrive within 2 to 3 weeks. However, for a small number of more difficult-to-obtain parts, it may take up to 8 weeks for delivery.

Our warranty policy does not cover the following:

Normal wear and tear
Damage resulting from improper assembly or modification
Damage due to abnormal use or misuse
Damage caused by improper maintenance or lack of care
Damage to external or product packaging only
Insignificant minor variations in dimensions or color
Insignificant minor imperfections or superficial blemishes
For warranty claims or inquiries, please contact our customer service team.

Return Policy

For your convenience, we offer a straightforward return policy. Most brand-new, unopened items can be returned within 30 days of delivery to receive a full refund. If the return is due to our error, such as a damaged, defective, or incorrect product, we will cover the return shipping costs. Please note that all returns must still be in their original packaging and in pristine condition to qualify for a refund.

Once you have handed your package to the return shipper, you can expect to receive your refund within approximately four weeks. However, in many cases, refunds are processed more expeditiously. This timeframe encompasses the transit time required for us to receive your return from the shipper (typically 5 to 10 business days), our processing time upon receiving the item (usually 3 to 5 business days), and the time it takes for your bank to process our refund request (around 5 to 10 business days).

To initiate a return, simply log in to your account, access the order through the "Complete Orders" link under the My Account menu, and click on the Return Item(s) button. We will keep you informed via email regarding the progress of your refund once we have received and processed the returned item.

Shipping

We utilize main Freight and Toll IPEC to ship our larger items, while smaller items are shipped via Myteam Global. Please note that our shipping services are limited to within Australia only. If the item is in stock and not indicated as a pre-order, we will typically ship it within 1-2 business days.

During the checkout process, our shopping cart will calculate and apply shipping charges. However, there are certain locations where automated shipping cost calculation may not be possible due to significant variations in costs. In such cases, please contact us directly for accurate pricing if the website cannot provide the information.

Delivery & Tracking Information

Due to the large size of many of our products, they are often separately packed into 2 or 3 parcels. Depending on the local delivery depot's parcel sorting process, these parcels may arrive to you separately. Please do not be concerned if you receive one parcel first; allow an additional 2 - 3 business days for any remaining parcels to arrive.

We operate from our warehouses, located in Sydney. Your order will be dispatched from the warehouse with available stock closest to your delivery address, typically within 1 - 2 business days.

Please note:

Please provide a valid street address during checkout.
To ensure smooth and speedy delivery, it is important to provide accurate address details during checkout. Orders with correct information are typically dispatched within 1 - 2 business days.
For efficient delivery, please ensure:

Your delivery address includes a valid address and contact number.
Additional charges may apply for items returned due to incorrect or invalid addresses.
If you have any questions or require further assistance regarding delivery, please contact our customer service team.

In the event that no one is available at the time of delivery, kindly specify your preferred location for item(s) placement. Please note that our couriers do not deliver to P.O. boxes. Any re-delivery attempts will incur additional freight charges, which are beyond our control.